Policies

New and Existing Clients
Please arrive 15 minutes prior to appointment to fill out proper forms and existing clients please arrive 10 minutes prior to your appointment. Late arrivals for your appointment may affect the time of your session, with respect to the clients that are scheduled after you.

Quiet, Please
Please silence cell phones upon check and please speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.

Reservations
To hold a reservation, you must provide a valid credit card number with an expiration date. This applies even if you intend to pay with a gift certificate. Desiree’s Spa will not charge your card unless you miss your appointment, at which time you will be charged 30% of the service.

Communicating you Preferences
All aspects of treatment can usually be modified to your taste: amount of light, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions your therapist and cosmetologist will appreciate knowing your thoughts and clarifying any issues you may have.

Pregnancy or Medical Conditions
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist know of any medical concerns. If you are pregnant, massage services are provided only if you are beyond your first trimester (Thirteen weeks)

Cancellation Policy
Please notify the Spa two hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call, you will be charged 30% for services not canceled in the time allotted. Forms of Payment: We accept cash or Check, Visa, MasterCard or Discover credit cards. All gift Certificates must be redeemed within 12 months or within expiration date and are non-transferable, non-refundable and not redeemable for Cash.

Gratuities
Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20%. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk or you may add gratuity onto your credit card. Tipping is never expected, but always appreciated.

This is a Professional Spa Establishment
Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.